Optimising
Customer Communication Across Channels
Phone, email, social media—there are many ways to communicate with customers. Each channel has unique requirements and etiquette. With so many ways to communicate, how can you give customers a cohesive experience?
You’ll start this course by reviewing different types of customer communication channels. Then, dive deeper into four channels, exploring strategies to optimise customer communications. Then, learn ways to seamlessly switch between channels and even incorporate multiple channels into an overarching strategy.
Soliciting and Responding to Customer Feedback
A customer has just finished relating the negative experience they had with your product. What now? Do you react defensively—or thank them for their candor? Either way, what do you say? In this course, you’ll learn why customer feedback is important and how to solicit it effectively. Then, you’ll explore ways to respond to positive, neutral, and negative feedback so that you can use the information you get to make changes for the better.
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Eezydoezit Ltd T/A Eezylearn® Irish Registered
Company Reg Number: 699525
a Vat Number: 3976591DH
Company Reg Number: 699525
a Vat Number: 3976591DH
Copyright © 2024
An ergonomic Chair should have the
following Characteristics:-
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Adjustable in Height
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Move easily (castors)
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The back should tilt and lumbar area adjust in height
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Footrest provided if requested
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The back should be independent of the seat pan
An office environment should be comfortable to work in:-
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Lighting - 300 to 500 Lux
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Temperature - 18 to 23°C
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Relative humidity - 30 to 70%
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Noise Levels - Around 70 dB is acceptable
Keyboard and Mouse should have the
following Characteristics:-
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Should be separate from the screen.
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Keys should be clear, legible and non-reflective.
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Ideally place your phone on the opposite side of the mouse to prevent cradling the phone between your neck and shoulder.
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Sufficient room required for hand and wrists
Screens should have the
following Characteristics:-
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Should be clear and well defined
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Should not flicker
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Be free from glare
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Should adjust in height and be able to tilt
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Screens should not face onto a window, unless there are blinds available
Desks should have the
following characteristics:-
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Free from clutter
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Sufficient space to work
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Non-reflective surface
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Adequate space beneath
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Document holder if required